Patient Information

The topics below include helpful information regarding some of the more common questions presented by our patients.

Should you require additional help, please feel free to contact us by phone: (580) 233-3230

Hospital Affiliations

Our physicians have privileges at the following medical facilities:

Appointments

We see our patients on an appointment basis, Monday through Friday. Scheduled appointments allow us to better serve your needs and to keep waiting times at a minimum. We make every effort to honor all time commitments and requests. On occasion however, emergencies will occur, and whenever possible, you will be notified beforehand if there are any delays due to an unexpected situation

If you are unable to keep your appointment or are going to be late, please call our office as soon as possible. This courtesy allows us to be of service to other patients.

Office visits are of the two following types:

• Initial or first visits may require thirty to sixty minutes of your time depending upon the type of examination required to fully assess your problem.
• Treatment or follow up examinations may require twenty to thirty minutes.

To help us make the most of your first visit, please arrive at our office a few minutes early to complete a brief registration.
Come prepared with:

Emergency Care

Should an urgent or unexpected problem occur, you should call our office at (580) 366-0179. If your emergency occurs after hours please call (580) 233-6100 and ask the operator to page the doctor on-call. The operator will take your number, locate the doctor, and the doctor will return your call as soon as possible.

In life-threatening emergencies, always go to the Emergency Department where the physician on duty will begin treatment and call the doctor on-call.

Fees

Charges for office visits and surgery are determined by the time spent, and will vary with the severity or complexity of the problem. The fees are competitive with other are urology specialists, and in the case of Medicare, these are set and established by the state and federal governments. Please do not hesitate to ask questions as policies vary between insurance companies. We are concerned with the cost of medical care, and we appreciate your suggestions.

Billing and Insurance

We prefer not to send bills because the cost of paperwork and postage affects our fees. We will file insurance on surgical procedures, hospital stays, some office procedures and the office visits. Insurance deductibles and office co-pays should be paid at the time of service. You may use cash, check, Master Card or Visa for payment. If you need to arrange a payment plan, we will assist you. If your insurance plan pays you directly, please know that payment may take up to two months.

We will be happy to help you complete your forms, but you should direct any questions or complaints regarding your coverage to your insurance carrier. Please keep in mind that your selection of an insurance provider is a direct contract between you and the insurance provider. Final decisions for coverage and reimbursement rest with your insurance provider.

Insurance Plans Accepted

Our physicians are providers for the following providers:

While our physicians are providers for most major insurance plans, it is important to check your insurance providers list of participating physicians to be sure your plan allows you to be seen at our office. Also, please review with your insurance customer service representative the rules and limitations on coverage and reimbursement.